The Vice President of Customer Service at one of South East Asia’s leading Airport Rail Links first experienced CashGuard at a local restaurant. He was immediately impressed and envisioned that the solution could help optimise & automate the cash handling at his company.
Following an extensive process analysis and tender process, the client chose CashGuard. And the solution would replace all manual cash tills at client’s train stations. The business case for CashGuard was rationalized because the solution was able to simplify their existing complex manual cash handling process. Not only it was difficult, but also cost the customer approximately USD 80,000 a year. The paperwork and manual cash counting required during every shift change further heightened it.
Reasons for choosing CashGuard
The client favoured CashGuard over other solution providers for a variety of reasons. One of the key benefits of CashGuard is being a ‘desktop’ solution with minimal counter modification requirements. The other reasons why the client chose the solution over other competitor offerings were high recycling capacity and lower investment cost. Also, the client acknowledges StrongPoint’s credibility as a solution provider, proven by more than 35,000 installations globally.
Vinodhan Alagasamy, Project & Solution Advisor at StrongPoint APAC, commented about the work the team carried out to quantify the business values of using CashGuard:
“We carried out an extensive cash handling analysis. And it quantified the inefficiencies in the client’s existing process and proposed a new one using CashGuard. We also highlighted how CashGuard could potentially eliminate an existing float delivery workflow using CIT providers. In fact, it amounts to a significant cost to the client. With CashGuard, the CIT provider only carries out collection of sales and is not involved in delivery of float across all stations. This change of process offers excellent savings – reduction of 2,000-man hours of cash handling per month. In addition, it eliminates a monthly expense of USD 7,000 for CIT float delivery.”