2nd line POS remote support specialist

Your responsibilities will include:

• Provide remote support for retail software products to customers all over the world
• Provide assistance with both opening and closing retail locations
• Provide support during the testing of new releases
• Coordinated deployment of the latest released software
• Research unknown issues/bugs and report back to the development team

Required Competencies:

• Windows OS administration skills
• MSSQL administration skills
• IT Networking skills
• Analytical thinking
• Research skills
• Fluent English
• Linux OS administration skills would be an advantage

What we expect from you:

• Be able to focus on the issue and identify valuable information for further analysis
• Be able to independently analyze issues and report findings in a structured way
• Ability to work alone/with the team in critical operation conditions
• Ability to learn new products/solutions as they are implemented in retail infrastructure
• Ability to travel abroad

The Team

The team is oriented to customer needs and very result-driven. No one is ever left alone. The friendship between teammates prospers during working hours as well as off-hours.

Company offers:

• Gross salary for this position 1700–2550 Eur. Salary offer for the candidate depends on the level of competence and experience of the candidate
• International projects and innovative retail business-facing solutions
• Good opportunities to develop competencies and skills
• 3 additional vacation days
• 1 additional vacation day for the Birthday
• Wellness benefits: health insurance, sports compensation
• Leisure clubs’ activities and sports events compensation
• Payouts for important personal events
• Company’s shares with discount
• Psychologist consultation
• Recommendation bonus
• Discount platform Perks.lt