IS Consultant (Help Desk)

The Team

The team is oriented to customer needs and very result driven. No one is ever left alone. Friendship between teammates prospers during working hours as well as off-hours.

Your responsibilities will include

• Respond to customer inquiries over phone calls and e-mail to ensure customer needs are met
• Assist customers in resolving basic technical problems by providing consultations regarding software and hardware problems
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately;
• Monitor data transfer process and solve incidents remotely.

What we expect from you

• Good communication skills
• Higher education, preferably in IT or related areas
• Fluent Lithuanian, English, Russian language knowledge is a plus
• Willingness to advance in IT, responsible attitude towards work

What we expect from you

• Higher education preferably in IT or related areas (could be a student)
• At least basic Windows and Linux administration skills
• Knowledge how to use remote access tools (RDP, VNC, Remote Admin)
• English and preferably Russian language knowledge
• Willingness to advance in IT, responsible attitude towards work

What we expect from you

• Great opportunity to start your career in IT sector
• Great team of supportive colleagues
• Good opportunities to develop competencies and skills
• Modern office in a good location with many amenities and perks

Company offers

• Gross salary for this position 1300-1950 EUR. Salary offer for the candidate depends on the level of competence and experience of the candidate
• 3 additional vacation days
• 1 additional vacation day for the Birthday
• Wellness benefits: health insurance, sports compensation
• Leisure clubs’ activities and sports events compensation
• Accident insurance 24/7 worldwide
• Payouts for important personal events
• Company’s shares with discount
• Psychologist consultation
• Recommendation bonus
• Discount platform Perks.lt